Your ticket list, sorted by whose turn it is
The Feedback ticket list now groups tickets by whether we owe you a reply or you owe us one, so you can tell what needs your attention at a glance.
Opening Feedback used to show every ticket in one flat list, sorted by status. Now it answers the one question that actually matters first: whose turn is it?
Tickets waiting on your reply sit at the top, marked with an amber line and "Your reply needed" — no need to open each one to check. Below that, everything the team is already working comes next, and closed tickets sit at the bottom, quietly out of the way. Quick filter buttons above the list let you jump straight to one group and show how many tickets are in each, and every ticket keeps a relative time ("2 h ago", "yesterday") so you always know how fresh it is.
Nothing about how you write or read a ticket has changed — this is purely about finding the one that needs you, faster.